I'm getting an error message when trying to access one of the sites...
The main reason for this is that there is software on your computer that is
filtering/replacing/stripping or blocking HTTP Referer information in the
header of the URL. RotoPass needs to pass this login referrer information to
the partner sites to authenticate a session. The main culprits that are blocking
the HTTP Referers are software based firewalls and advertisement and pop-up
blockers. Below are examples of software programs that are known to cause such
problems. Keep in mind this is not an exhaustive list of software firewalls and
ad/pop-up blockers so if you have these types of programs on your computer and
they are not listed here they are mostly likely what is preventing you from
gaining access to the sites. We would like to hear from you so we can add
problem software programs to our lists.
To find out if you have these software programs installed on your computer
visit your computer's Control Panel and double-click Add/Remove Programs…you
will see a list of all the programs on your computer. Please DO NOT REMOVE
the programs. Just go here to find out what software programs are installed on
If you only have a software firewall it's a matter of configuring it
properly to add RotoPass and the partner sites as "trusted" sites.
There are hyperlinks in the firewall list above for the software programs that
have online instructions to correct this particular problem. For programs
without a hyperlink you will have to refer to the owner's manual or user guide
to configure them properly. Search the manuals and guides for "HTTP Referer",
"Referer" and/or "Private Header Information" for the solution. Your goal is to
allow, enable or permit these HTTP Referers for each of the three sites above.
If you have a software firewall and ad and/or pop-up blocker... chances are
it's the firewall. Launch the firewall application and disable, or turn off the
firewall protection. Go back to RotoPass and try accessing the partner site you couldn't
access previously. If you
can get access to the problem site then it's definitely the firewall. Go back to the
firewall and enable, or turn on the firewall protection and configure it to
permit HTTP Referers on each of the three sites listed above.
If you still can't get access to the problem site with the firewall turned off, or
you don't have a software firewall program, it might be the ad and/or pop-up
blocker on your system. Enable the firewall, if applicable, and disable the ad
or pop-up blockers one by one and check RotoPass and the problem each time to
isolate which program is blocking, stripping or replacing the HTTP Referer.
Once you identify which program is causing the problem, refer to the owner's
manual or user guide to configure it to allow these Referers to be passed in
the URL header.
If you don't have any of these programs on your computer or you have disabled
or configured them and still can't get access to a partner site then you need to
upgrade your browser to the latest version. AOL users can type in keyword
"browser", then keyword "upgrade". Also, make sure your browser is accepting
first and third-party cookies and its privacy setting is set to medium or
medium-high. In Internet Explorer these settings can be found in Tools>Internet
Options>Privacy…cookie settings are in Advanced. In Netscape these settings can
be found in Edit>Preferences>Advanced.
For you spelling bee fanatics, "Referer" is a misspelling that somehow became a
codified part of the HTTP protocol…that is why it is misspelled when being
I'm having trouble or have a question regarding a RotoPass Roster site…
Visit the Contact Us page on RotoPass and contact
the customer service for that particular site to get the full details.
One of the RotoPass Roster sites is down…
Visit the Contact Us page on RotoPass and contact
the customer service for that particular site to get the full details. Do not
click on the customer service link for that site as their entire website may be
experiencing problems…either click on the email link or call the site directly
with the information provided on our Contact Us page.
I cannot access the RotoPass Roster sites…
Make sure you are signed into RotoPass with your proper e-mail address and
I can't log into any of the RotoPass Roster sites…
First log into RotoPass with your e-mail address and password, then click the
banner or the name of the site in the left navigation area to visit the
preferred site(s). You must always access the sites through RotoPass in this
fashion…your RotoPass e-mail address and password do not work on the RotoPass
Roster sites directly.
I just subscribed online and my password does not work...
You may be trying to access the site prior to your account being activated.
Please allow 24 hours for us to process your order. When your account is
activated, you will receive an e-mail confirmation welcoming you to RotoPass.
I can't log into the website with my e-mail address and password…
If you are unable to log into the website using the e-mail address and password
that you signed up with, please double-check that you are typing both the
e-mail address and password in case sensitive format. If you are sure your
e-mail address and password are correct, you may want to double-check that your
Internet browser is not blocking cookies or you are not blocking RotoPass
through a second-party spam/cookie filter. If you are still unable to login,
please contact RotoPass Customer Support.
My credit card got declined…
Make sure this transaction does not exceed your credit limit on the card and
the information used when creating your RotoPass account matches the billing
information for the credit card number entered.
I forgot the e-mail address associated with my account...
Please email RotoPass customer support at email@example.com.
I forgot my password…
Click on the "Forgot Password?" link in the Member Login area and follow the
instructions to be notified of your password via e-mail.
How do I change my e-mail address, password or edit my profile?
Log into RotoPass and click on the "Edit Profile" link in the Your Account
area. Enter your new e-mail address, password or edit your profile. Be sure to enter your password and click the "Save Changes" button at the bottom of the page.
My account has been suspended…
Accounts may be suspended if it appears multiple IP's are accessing the same
account, our account monitoring staff believe account abuse is taking place or
if an account is a result of unlawful activity (i.e. credit card fraud). You
must contact Customer Support to see if your account
can be reinstated.
I cannot open the spreadsheet files. They come over with a .WK1 extension and I
can't open them in Excel…
The WK1 files are LOTUS 1-2-3 files. However, most any version of Excel will be
able to read them. RIGHT CLICK on the link and select SAVE TARGET AS to
download to your computer. When you click on Open File in Excel, also click on
the "Files of Type" drop-down box and select "LOTUS 123 files." As long as
you're in the folder where the files are located, Excel will find them and be
able to open them. If you are still having trouble refer to that site's FAQ's
or contact their support staff directly.
I cannot download the spreadsheet files. All I get is garbage characters…
This is a problem with some browsers' ability to handle the WK1 (LOTUS) files.
RIGHT CLICK on the link and select SAVE TARGET AS to download to your computer.
Then open the file in LOTUS or Excel. If you are still having trouble refer to
that site's FAQ's or contact their support staff directly.
When I access certain RotoPass Roster sites, I am getting old, outdated
Your disk cache, a temporary storage area on your computer, is probably full
and needs to be emptied. To empty your disk cache: Internet Explorer: click on
Tools / Internet Options / Clear History; Netscape Navigator: click on Edit /
Preferences / Advanced / Cache / Clear Memory Cache
I'm not getting e-mails from RotoPass Roster sites and I am expecting to…
Make sure your e-mail spam filter is not blocking the emails. Check your bulk
e-mail folder or wherever your spam filter sends bulk/blocked e-mail. If you
are still having trouble refer to that site's FAQ's or contact their support
I'm at work and I can't get to RotoPass or one of the Roster sites…
Chances are your work has restricted Internet use for its employees and is
blocking access to the site(s).